Will I need to be at home during the cleaning service? This is all a matter of personal preference. Some people choose to schedule cleaning while they are at work or away for the day while others prefer to be home during the cleaning process.
Will the same person clean my home on a regular basis? While every attempt is made to send the same person to your home each time,there will be instances such as illness and vacation which will prevent it from happening.
How Long does it take? It all depends on the size of your home,and what you are having done?
How are payments made? We accepts personal and business checks (written out to Completely Clean) and all major credit cards.(PayPal)
What preparation is necessary for the cleaning team to complete the job in my home? In order to give you the best value for your money, we suggest that you pick up toys, clothing and other items and make room for us to clean. The teams do not wash laundry or dishes unless specified in the agreement.
Will We Be On Routine Schedule? Completely Clean schedules all our clients unless otherwise requested. Whether you are on a weekly, bi-weekly or monthly rotation, you will be on a scheduled rotation for a specific day . We will work out a schedule for your cleanings when you initially sign your agreement. We strive to maintain these schedules as closely as possible. However, there are times when the schedule may be deviated from due to weather, emergencies, holidays, etc.
What if I need to change my reschedule my cleaning? People have busy lives and we try to accommodate and add convenience to your life.rescheduled your cleaning, we ask for "reasonable" prior notice. We prefer as much advance notice as possible but, we expect a minimum of 48 hour notice for any cancellation otherwise, you may be asked to pay 50% of cleaning fee.
If I have pet(s), do I need to secure them while your team is cleaning? Although,our employees are all animal friendly. Should your pet(s) be very protective of your home when you are away, we would ask that you secure your pet(s).
What if I am not satisfied with the cleaning that was done? We advise all of our clients to discuss their concerns with their Team Leader, as well as our office. If something is missed or not done to your satisfaction, contact us within 24 hours and we will either note your service report so it is taken care of on the next visit or we will send a team back to your home to correct the problem.
